Submit Your Warranty Claim
At PBF, we stand behind the quality and craftsmanship of our leather products. We understand that your purchase matters, and we're committed to helping you if you experience a problem covered by our warranty.
If your PBF leather belt has a manufacturing defect or a quality issue covered by our warranty policy, please complete the warranty submission process below. Our team will review your claim and contact you with the next steps.
How to Submit Your Warranty Claim
To help us process your claim efficiently, please follow these steps:
1. Locate Your Order Information
Have your order number and purchase details ready. This helps us verify your purchase and warranty eligibility.
2. Describe the Issue
Provide a clear description of the problem with your product. Please explain when you first noticed the issue and how it occurred.
3. Upload Supporting Photos
Include clear photographs showing the product and the specific issue. Photos help our team assess your claim more efficiently.
4. Submit Your Claim
Complete the warranty submission form with accurate information. Once submitted, our team will review your request and contact you regarding the outcome or any additional information needed.
Information Required for Your Warranty Claim
Please have the following information ready when submitting your claim:
- Full Name
- Email Address
- Order Number
- Date of Purchase
- Product Name
- Description of the Issue
- Photographs of the Product and Defect
Providing complete and accurate information helps us review your claim more efficiently.
What Does the Warranty Cover?
Our warranty is intended to cover eligible manufacturing defects and workmanship issues, subject to the terms of the applicable warranty policy.
Warranty coverage may exclude:
- Normal wear and tear from everyday use.
- Accidental damage or misuse.
- Damage caused by improper care, maintenance, or storage.
- Unauthorized alterations, repairs, or modifications.
- Cosmetic changes that occur naturally as genuine leather ages.
Please refer to our 10-Year Warranty Policy for complete coverage details, eligibility requirements, and exclusions.
What Happens After You Submit Your Claim?
Once we receive your submission:
- Our team will review your order information and the details of your claim.
- We may contact you if additional information or photographs are required.
- We will notify you of the outcome and explain the available options if your claim is approved.
Please note that submitting a warranty claim does not automatically guarantee approval. All claims are subject to verification and the terms of our warranty policy.
Need Assistance?
If you have questions about your warranty or need help submitting a claim, our customer support team is here to assist you.
Contact us: info@pbfbelts.com
Please include your order number in your message so we can assist you more efficiently.
Our Commitment to Quality
At PBF, we believe quality craftsmanship and customer satisfaction go hand in hand. We appreciate your trust in our products and are committed to providing a straightforward warranty submission experience.
Thank you for choosing PBF.